Help Center

An Individual account can create shipments AND join other members' shipments. When organizing a shipment, the GP360 commission is 10% of the amount. A Business account can only create shipments and invite individuals as collaborators; its organizer commission is 12%. In both cases a CAD 1.00 minimum applies, and no subscription is required.

It is calculated when the organizer accepts the participation, based on the weight recorded when the parcels are handed over — not the weight estimated at request time. Example: a participant hands over 5 kg at $8.00 per kilogram, that is $40.00; if the organizer has an individual account, GP360 takes 10%, or $4.00, out of the $40.00 paid out to them. The participant paid $40.00 and nothing more. A CAD 1.00 minimum applies when the percentage yields less: on a $3.00 shipment the commission is $1.00, not $0.30. It never exceeds the shipment amount. No registration or monthly subscription fees.

A collaborator is an individual invited by a business to co-manage a shipment. As a collaborator, you can access shipment details, manage participations, confirm deliveries and update statuses — on behalf of the business. The invitation is sent through the app and must be accepted by the individual.

You can delete your account in the GP360 app: Profile → Settings → Delete my account. The deletion is permanent and your data will be erased within 30 days. If you no longer have access to the app, send an email to support@gp360.ca. See our Delete Account page for the full procedure.

No. Geolocation is only collected if you explicitly grant permission on your device, and only when the app is active (never in the background). It is used to display nearby shipments and track your packages in transit. You can revoke this permission at any time in your iOS or Android device settings.

If you are a participant, you are refunded the full amount you paid when you cancel before the deadline set by the organizer, or when the organizer cancels the shipment. If you are an organizer, no commission is due on a participation cancelled under those conditions. To make a request, contact support@gp360.ca with the shipment number. See our Terms of Service for more details.